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I recently paid $1,500 for a one on one tutoring service. Staff at Prep Now was all over me - polite and responsive, until they got my money.

The tutoring contract was never completed. I was not given feedback after every few session as promised. Time that was supposed to be spent going over material was spent having practiced tests taken while the tutor sat there. When I complained to the head office their response was basically that they trusted the tutor and that she said she did everything she was supposed to.

Biggest waste of money. Nice people until after you pay. After 17 hours of tutoring (I paid for 18) and completing all assigned homework I saw no improvement in my score.

They promise improvement. If their tutoring is worth anything there should have been some small amount of improvement after 17 hours!

Reason of review: Bad quality.

I liked: Salespeople.

I didn't like: Product, Attitude after you are a customer.

Company wrote 0 public responses to the review from Oct 10, 2015.
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Anonymous
#1524160

Please let me know how this turned out we are considering but this is concerning thanks jrivers@phyllisbrowning.com

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